If this doesn’t identify the issue, they’ll try to get the hop details and raise a ticket with Microsoft to find out if there are any issues with Office 365. Then they’ll try to access Google to confirm the speed of the Internet, and ping to check if there is any packet loss. To confirm the issue, admins will check with other users to see if they’re facing the same issue. Still, they don’t always have enough information to confirm this. Whenever a user complains about slowness in accessing a mailbox, IT administrators often suspect it’s due to an issue with the network. Top Office 365 Issues: High Network Latency Top Office 365 Issues: Mail Delay Complaints Top Office 365 Issues: Network Latency Issues
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